It is no longer the mystery shoppers or other gastronomic critics

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Negative comments can be scary! But by answering them correctly it will show your professionalism and the fact that you listen to your customers. Well managed, they will not have an excessive impact on your brand image . According to the “food service vision” study, 6 out of 10 french people will give their opinion after eating in a restaurant.

Who will make your reputation, but the customers! The quality of your products, your service, the atmosphere and even the cleanliness of your establishment are taken into account and then shared on customer review sites such as the tripadvisor fourchette but also on your social latestdatabase.com networks. It is therefore important to manage your image on social networks.



As you will have understood, the food sector is not spared from digitalization. Whether to improve the customer experience or modernize the purchasing process, retailers and brands continue to innovate despite the health crisis. In addition to digital installations, social networks are today a determining factor for the reputation of an establishment. It is necessary to be present there to strengthen the link with your community.